Frequently asked questions
Can I cancel at any time and receive a refund?
Yes! In an industry first you can cancel your policy at any time and, provided you have not made a claim, we will refund you in FULL for every un-used month! (So - For example if you have six months left you will get half of your original payment as a refund!)
Where can I download the EZ Phone App?
You will find a link at the bottom of every page or you can click here;
How do I make a Claim?
Simply contact us using the contact form on this website, the 'message' Function on the EZ App or direct email firstname.lastname@example.org
How do you payout claims?
Claims are paid by BACS transfer to your bank account after we have recieved all the claim documentation.